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Debit Card Issue MasterCard Security and Risk Management Department has advised North East Texas Credit Union of a possible compromise on some debit card accounts. North East Texas Credit Union’s information security has not been violated. However, since NETCU debit cardholders are among those affected, we are making you aware of the situation and taking action to limit your exposure to potential fraud. You will not be liable for any fraudulent transactions to your account as a result of this compromise. The compromised data includes account number and the card verification value numbers on the back of the card. If you received a letter or feel your card has been compromised, please contact by phone or in person a member service representative at any of our locations to immediately cancel your existing card and order a new card. North East Texas Credit Union has no way of knowing whether or not your personal card information will be used inappropriately; it is important that you remain vigilant over the next twelve to twenty-four months in reporting any suspected identity theft to NETCU as well as the U.S. Federal Trade Commission. We recommend that you pay close attention to your account statements and inform NETCU of any suspicious activity. In addition, you may wish to place a fraud alert on your consumer credit report to alert your creditors that you may be a victim of fraud. We have included the following contact information for all three credit bureaus. Credit Repository Information Equifax Experian Trans Union
P. O. Box 740241 P. O. Box 2002 P. O. Box 6790
Atlanta, GA 30374-0241 Allen, TX 75013 Fullerton, CA 92834-6790
1-800-685-1111 1-888-397-3742 1-888-909-8872
www.equifax.com www.experian.com www.transunion.com
You may also request a free copy of your consumer credit report from the credit bureaus. To learn more about protecting yourself from identity theft, you may visit the U. S. Federal Trade Commission website at www.ftc.gov/idtheft. We regret any inconvenience or concern this incident may cause you. Do not hesitate to contact us if you have any questions.
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