Star Touch

star-touchNorth East Texas Credit Union understands that not every single member is able to stop by a branch or sit down at a PC during the day. For these members, we offer the Star Touch Telephone Banking System to allow easy access from any touch tone phone.

Using Star Touch is simple. Simply dial in from a touch-tone phone and follow the audio prompts. A few shortcuts are included here for quick access.

 

 

You can use Star Touch to:

Access Account history
Transfer Funds
Make Loan Payments
Check Cleared Check Status
Much More!

 

To Access Star Touch, Dial Toll Free:
855-644-STAR
or call any NETCU Branch Location

Star Touch Access
Quick Commands:
Go to Main Menu Press 3*
Go To Customer Service Press 0
Return to Previous Menu Press *
Next Item in List Press 1
Previous Item in List Press 2
Select (Item from List) Press #
First Item in List Press 3
Last Item in List Press 4

 

Getting Started:

1. Dial any CU Office and press “1” to access the Star Touch System, or dial our special Toll Free Number: 1-855-644-STAR

 

2. Follow the prompts to move through the system.

 

3. Enter your member account number

 

4. During the initial setup, you will be asked to enter the full Social Security Number of the primary member on the account. The system will then ask you to enter your new P.I.N. number to be used during future calls.

 

5. The system will lead you through the steps to access the information you need! If you have any questions about setup, please contact your local credit union office for assistance.