FAQs

Debit Card Holds FAQ

Safe Deposit Box FAQ

NetGo App FAQ


GENERAL FAQs:

 

Q1. What is your routing/ABA number?

A1. The routing/ABA number for North East Texas Credit Union is 311985746.
 

Q2. Can I open an account online?

A2. Yes! You can safely and securely set up a NETCU savings and/or checking account through our online portal
 

Q3. What are your hours and locations ?

A3. To view a full list of all branches, ATMs and hours, visit our locations page.
 

Q4. I clicked a link and nothing happened. Is the link broken, or is it something on my computer?

A4. Many of our links open into new windows. If you have a pop-up blocker installed, which many ISP’s software (such as AOL) come with, then you will have to allow pop-ups from our site.

Q5. What if I can't make my auto/home/loan payment(s)?

A5. Life happens - we understand. Unexpected events can occur that may hinder you from being able to fulfill all financial obligations. We are here to help. If you are having trouble making payments, contact us as soon as possible so that we can discuss your options.
 

Q6. Can I activate or block my Debit card after hours or on the weekend?

A6. Yes, you can. You can activate any Debit card on your account by calling our automated StarTouch system at 903-656-3939 or Toll-Free at 855-644-7827 - 24 hours a day, seven days a week. If your card is lost or stolen, please call 888-297-3416 or simply turn off your Debit card via our mobile app, NETGo.
 
To turn off your debit card with our mobile app, go to: 
Accounts - Checking - Manage Cards - Report Lost or Stolen. 
 
If there is any unauthorized use, please call 800-299-4222. 
young male holding cellphone
Staying connected with your money is important to your financial success. Simply choose your technology of choice, and NETCU will show you how to get connected.