FAQs

Debit Card Holds FAQ

Safe Deposit Box FAQ

NetGo App FAQ


GENERAL FAQs:

 

Q1. I clicked a link and nothing happened. Is the link broken, or is it something on my computer?

A1. Many of our links open into new windows. If you have a pop-up blocker installed, which many ISP’s software (such as AOL) come with, then you will have to allow pop-ups from our site.


Q2. Can I activate or block my Debit card after hours or on the weekend?

A2. Yes, you can. You can activate any Debit card on your account by calling 1-800-411-6390 24 hours a day, seven days a week. If your card is lost or stolen, please call 1-800-682-6075 or simply turn off your Debit card via our mobile app, NETGo.
 
To turn off your debit card with our mobile app, go to: 
Accounts - Checking - Manage Cards - Report Lost or Stolen. 
 
If there is any unauthorized use, please call 1-800-417-4592. 
 
 

Q3. Do I need to sign up to use the app?

 
A3. You must first have a NET Teller username and password. If you are not currently using NET Teller and/or do not have a username and password, please contact member service to get started. Once you have a username and password, Download the mobile app in the App Store (Opens in a new Window) or on Google Play (Opens in a new Window). Once downloaded to your mobile device, simply login using the appropriate username and password. Once logged in, you will be able to set up a 4-digit PIN or Face ID log-in.
 

Q4. Is there a charge to use the app?

 
A4. The app itself is free and there is no charge from NETCU to use the app. However, standard data rates may apply through your wireless provider. See your contract for full details.
 

Q5. If I have a smart phone, do I have to use the app?

 
A5. No, you can simply log in through your web browser if you like. To use the Mobile Deposit product, you will have to log in with the app.
 

Q6. Can I use the app from more than one device for the same account?

 
A6. Yes, once you have enabled your web access in your settings you can log in from any mobile device that has the app.
young male holding cellphone
Staying connected with your money is important to your financial success. Simply choose your technology of choice, and NETCU will show you how to get connected.