NETCU Frequently Asked Questions

Q1. I clicked a link and nothing happened. Is the link broken, or is it something on my computer?

A1. Many of our links open into new windows. If you have a pop-up blocker installed, which many ISP's software (such as AOL) come with, then you will have to allow pop-ups from our site.

Q2. When the site loads there is a message saying "This page uses a java menu. You will need java to view this menu." What is Java and where do I get it?

A2. Java is a programming language designed for the Internet. It is designed so that it can be compiled on the individual's computer instead of compiled into an executable file by the author. This is so that the programs can be passed over the internet as just the program code, which keeps the size of the file small. In order to run Java programs, you need to have the compiler program installed on your computer. This compiler is available free of charge from Sun Microsystems here.

Q3. Can I activate or block my ATM or Debit card after hours or on the weekend?

A3. Yes, you can. You can activate or block any ATM or Debit card on your account by calling 1-866-664-9364 24 hours a day, seven days a week.  Please notify us immediately if your card is lost, stolen, or there is any unauthorized use.

Q4. Why is there a hold for a large amount placed on my account when I only bought a few dollars in gas with my debit card?

A4. When you use your debit card without a PIN, the merchant pre-authorizes an amount to make sure that the card is good. This freezes that amount in your account until the transaction settles, which can be 3-4 days. NETCU does not set this amount, and every merchant is different. Some only pre-auth $1.00, while others may pre-auth more. Please keep in mind that while these funds are frozen, you will not have access to them and they will not be taken into account for the clearing of other debits/checks which can lead to NSF and courtesy pay fees.