Please take a moment to fill out our Member Satisfaction Survey.  Your comments are important to us as we strive to serve you better.
 

1.    When did you most recently visit a North East Texas Credit Union Office?

mm/dd/yy

2.    What brought you to NETCU for this particular visit?

If Other, please explain:

3.    Which office did you visit?

If Other, please explain:

4.    Please rate the following parts of your visit by checking the number that best describes your service, with 5 being Extremely Satisfied and 1 being Very Dissatisfied:

  Extremely Satisfied Very Satisfied Satisfied Somewhat Dissatisfied Very Dissatisfied

Prompt Service

 5 4 3 2 1

Friendliness of Staff

 5 4 3 2 1

Attention to your needs

 5 4 3 2 1

Knowledge of Staff

 5 4 3 2 1

Speed of Transaction

 5 4 3 2 1

Information Provided

 5 4 3 2 1

Questions Answered

 5 4 3 2 1

5.    Do you have any comments about your service on the particular visit?

6.    Please select the factor that is most important to you when selecting a financial institution:

If Other, please explain:

7.     Please tell us one thing we could do to improve your service experience at NETCU.

8.    What products or services would you like to see added to the Credit Union?

9.    Is there anything else you would like to share with us?

10.    Please provide the following information:

  • Name
  • Email Address