A NETCU Debit Card looks and works like a credit card at the point of sale, but it deducts the purchase directly from your checking account. These cards are accepted at merchants and ATMs that accept MasterCard.
A debit card gives you the convenience and security of a credit card without the big bill at the end of the month! Apply for your Debit Card at any branch location today!
New Chip cards are now being issued!
Please watch your mail for your new card.
Reminders about your new card:
Your new card will arrive via mail, your new PIN Number will come in a separate mailing.
If you wish to change the new PIN Number, you can either call your local branch and have it changed over the phone or bring the card to any NETCU location.
Remember to update any auto-payments with your new card information. The new Chip Cards will have a different number from your current card.
Rally behind your favorite team! Choose one of NETCU’s Rally Debit Cards featuring your choice of school logos. Then use the card and earn cash back for your school with every signed purchase. It’s a great way to enjoy the convenience of a debit card and support your school in one easy swipe!!
Click Here to learn more about the dollars NETCU members have returned to area schools.
Where can I use my NETCU Debit Card
You can use your NETCU Debit Card anywhere that MasterCard is accepted. You can use it in any ATM to withdraw cash (fees may apply). You can use it to shop online or in stores.
Is there a charge to have a debit card on my account?
NETCU does not charge a fee on most accounts to have or use a debit card. (Fresh Start accounts do have additional fees for debit cards and replacement cards are provided for a $10 fee.) There are no transaction fees, but ATM fees may apply depending on the ATM you use.
Are there limits on how I use my card each month?
You can use your card for up to $3,000.00 in purchases each day and can withdraw up to $1,000.00 from an ATM in cash each day. These limits can be adjusted on a per account, and even a per cardholder, basis. If you would like to have the limits adjusted, please contact your Member Service Representative.
Can multiple cards be issued for one account?
Yes, there can be multiple cardholders on an account, but each cardholder must be a joint owner on the account. Multiple cards cannot be issued to the same person.
What is the difference between my account balance and my available balance?
The account balance does not include outstanding debit purchases, checks or automatic drafts. Your available balance reflects any preauthorization holds or deposit holds and is used to determine available funds when future transactions attempt to clear the account.
What is a debit card preauthorization hold?
When you use your debit card to conduct a credit transaction (non-PIN-based), the merchant sends us an amount, usually your purchase total, for preauthorization. This amount is placed on hold and removed from your available balance immediately. The hold is released after approximately 72 hours or when the transaction clears your account, whichever comes first. The hold helps reflect the most current available balance on your account through NET Teller, Star Touch (automated phone teller system) and at ATMs.
Will debit card preauthorization holds apply to all my purchases?
No, they only apply to debit card purchases that are non-PIN-based. Debit purchases and ATM withdrawals made using a PIN subtract the funds immediately from your account, thus reflecting an accurate available balance. Please note: When using your PIN for fuel, the merchant may still send a preauthorization request.
Will the debit card preauthorization hold always equal the exact amount of my transaction?
No. Some merchants, especially gas stations, hotels, car rental companies and restaurants, will preauthorize an amount that is higher or lower than the actual purchase amount.
For Example: Gas Stations:
Many gas stations preauthorize transactions for amounts ranging from $1 to $100 because they do not know how much gas you will actually pump in advance of your transaction. If they preauthorize $100, we will place a hold for $100, even if your actual transaction is only $50. After 10 minutes, we will release the hold and those funds will be available to you again. In that case, the funds will appear to be available again. However, the debit transaction still has to clear your account. Unfortunately, we have no control over how quickly merchants process their transactions. Hotels: When using a debit card to make reservations in advance, hotels generally will preauthorize an amount equal to an overnight stay, or more, depending on the length of your stay. This will result in a hold on your account up to 72 hours. Then, when you actually arrive, the hotel will place another preauthorization, often larger than the cost of your stay to cover possible incidental expenses. Because these can result in significant holds against your account, we recommend always using your NETCU credit card for hotel reservations. Car Rental Companies: When renting an automobile, most car rental companies will authorize an amount greater than the actual cost to cover any additional expenses. Restaurants: Most restaurants authorize an amount that is slightly larger than the bill in the event that you may include gratuity on your card transaction.
If a hold is placed on my account and then the transaction clears, is there a chance it will be deducted again?
When merchants preauthorize an amount that is different from the final transaction total, there is a possibility that the hold and the transaction will not match, and the hold will not release. If the transaction amount does not match the hold, the system will automatically release the hold on your account in 72 hours.
Do all debit card transactions clear within 72 hours?
No. Some merchants will not send the final transaction through to us within the 72-hour timeframe of the hold. In that case, the hold will drop off and funds will appear to be available again. However, the debit transaction still has to clear your account. Unfortunately, we have no control over how quickly merchants process their transactions.
Why are debit card preauthorization holds being implemented?
Most members depend on the accuracy of their available balances to help them avoid insufficient fund or overdraft fees. Debit card preauthorization holds allow members to view pending transactions and provide timely available balance information. For example: Chris visits the ATM and sees his available checking balance is $100, so he withdraws $50. He doesn’t realize his wife made a debit card signature-based purchase for $75 from their joint account earlier in the day. The resulting balance in their account would be negative when the debit transaction arrives for processing, so their overdraft protection is triggered to transfer $25. However, if there had been a debit card preauthorization hold placed for his wife’s $75 transaction, Chris would have known that he really only had $25 available to him and could have avoided the overdraft fees by withdrawing less money.
How do I avoid preauthorization holds when using my debit card?
Enter your PIN for point-of-sale transactions whenever possible. Keep in mind, most PIN-based transactions clear your account immediately.